Stratic Luggage Repair - Spare Parts, Wheel Replacement & Repair Service
Whether it's worn-out wheels, a defective zipper, or a damaged component: with original Stratic spare parts and the right expertise, your suitcase can be repaired quickly and sustainably. Here you will find all information on DIY repairs, ordering spare parts, and professional repair services.
Buy Stratic spare parts – even for older models
All available original Stratic spare parts – even for older suitcase models – can be obtained from our partner Suitcase.Repair:
www.koffer-reparaturen.de
There you can purchase spare parts that are no longer covered by warranty or for which the warranty does not apply due to wear, tear, or external damage.
Is your suitcase model not listed? Send your inquiry with clear photos of your suitcase and the defective part directly to Suitcase.Repair: contact@suitcase.repair
Stratic repair service
For repairs that go beyond a DIY repair, Stratic offers a professional repair service. Please send an email to:
The repair service handles all types of damage and offers quick and reliable solutions.
Frequently asked questions
Further information and frequently asked questions about suitcase repair can be found in our FAQ section.
Frequently Asked Questions about Stratic Repair
Where can I get spare parts for my Stratic suitcase?
Original Stratic spare parts - also for older models - are available directly from the Suitcase.Repair online shop at koffer-reparaturen.de.
Are worn rollers covered by warranty?
No. Casters are considered wearing parts and are excluded from warranty coverage – even within the warranty period. However, you can easily replace the casters yourself or have them replaced by our repair service.
How do I replace the wheels on my Stratic suitcase?
Open the case lining, loosen the fastening screws, pull off the old roller, and install the new one. Refer to the instructions above for detailed steps.
How much does a repair cost at an authorized Stratic service center?
Costs are calculated individually after the repair has been completed. Payment is made upon collection from the authorized dealer.
My suitcase model is not listed on Suitcase.Repair - what should I do?
Email photos of your suitcase and the defective part to contact@suitcase.repair – Suitcase.Repair will also find a solution for models not listed.
