Stratic Luggage Repair - Spare Parts, Wheel Replacement & Repair Service
Whether it's worn-out wheels, a defective zipper, or a damaged component: with original Stratic spare parts and the right expertise, your suitcase can be repaired quickly and sustainably. Here you will find all information on DIY repair, ordering spare parts, and professional repair services.
Buy Stratic spare parts – also for older models
All available original Stratic spare parts – even for older suitcase models – can be obtained from our partner Suitcase.Repair:
There you can purchase spare parts that are no longer under warranty or for which the warranty does not apply due to wear, tear, or external damage.
Is your suitcase model not listed? Send your inquiry with clear photos of your suitcase and the defective part directly to Suitcase.Repair: contact@suitcase.repair
Paid repair at the Stratic authorized workshop
Stratic places particular emphasis on sustainable repair of its quality luggage. If you require a professional repair service, simply drop off your Stratic suitcase at your specialist retailer – they will forward it to our authorized workshop. After repair, your suitcase will be sent directly back there. Payment is made upon collection.
Changing suitcase wheels yourself – step-by-step guide
Wheels are wear and tear parts and will wear out over time – this is normal and not a warranty case. The good news: with modern Stratic suitcases, the wheels can be easily replaced yourself.
Here's how to proceed:
- Open the zipper on the inner lining of the suitcase
- Loosen the fastening screws of the wheels
- Pull off the old, defective wheel from the outside
- Insert the new wheel and reattach the screws in reverse order
Recommendation: Always replace all wheels at the same time. This is the only way to avoid a height difference between the wheels and resulting uneven wear.
Our authorized workshops at a glance:
Our authorized workshops in Germany, Austria, and Switzerland will professionally repair your luggage even outside of the warranty period. Whether it's a suitcase, trolley, or travel bag – experienced specialists ensure a fast, reliable, and professional repair right near you.
Frequently Asked Questions about Stratic Repair
Where can I get spare parts for my Stratic suitcase?
Original Stratic spare parts - also for older models - are available directly from the Suitcase.Repair online shop at koffer-reparaturen.de.
Are worn rollers covered by warranty?
No. Casters are considered wearing parts and are excluded from warranty coverage – even within the warranty period. However, you can easily replace the casters yourself or have them replaced by our repair service.
How do I replace the wheels on my Stratic suitcase?
Open the case lining, loosen the fastening screws, pull off the old roller, and install the new one. Refer to the instructions above for detailed steps.
How much does a repair cost at an authorized Stratic service center?
Costs are calculated individually after the repair has been completed. Payment is made upon collection from the authorized dealer.
My suitcase model is not listed on Suitcase.Repair - what should I do?
Email photos of your suitcase and the defective part to contact@suitcase.repair – Suitcase.Repair will also find a solution for models not listed.
