Once you have found the item you want, add it to your basket. You can reach your basket at any time by clicking the basket icon at the top right. There you can view, change or remove the items you have selected. By clicking "Continue checkout" you move on to the next step of your order, during which you can choose your preferred delivery method and payment method.

Payment is processed by our payment service provider Heidelpay, with a choice of prepayment, Sofort instant bank transfer, credit cards (VISA, Mastercard), PayPal, EPS or debit cards (Maestro / Servired / VISA Electron / Dankort / Carte Bleue / Postepay). We reserve the right to exclude individual payment methods.

Prepayment by bank transfer
Please state the order number from your confirmation email as the payment reference. Please note that although the amount is debited from your account immediately, it may take a few days before it is credited to us. For domestic transfers this is usually 2 banking days, for transfers from abroad usually 3 days. If the ordered items are in stock, your order will be dispatched immediately after receipt of payment.
If your transfer takes longer, this is usually for the following reasons: public holidays and weekends are not banking days, and no payments are processed on these days. The cut-off time for transfers varies from bank to bank, but is usually between 14:00 and 18:00. If your transfer arrives after the cut-off time, the order will only be processed the next day. If you want to be sure that your payment is booked and reaches us on the same day, choose an instant transfer with your bank.

Sofort instant bank transfer:
At Stratic you can of course also pay easily and securely by Sofort instant bank transfer. Please note that Sofort transfers can also take 1-2 working days to be booked.

PayPal:
You can pay easily and securely with PayPal. At the end of the ordering process you will automatically be redirected to PayPal. If you already have a PayPal account, simply log in to make the payment. Don't have a PayPal account yet? Then open a PayPal account and confirm the payment to us. As soon as PayPal notifies us of your successful payment, your order will be released and processed immediately. If you return an item, the purchase amount will be credited to your PayPal account.
Credit card:
We accept Mastercard, Visa and American Express. First, the invoice amount is reserved on your credit card. Your credit card is only charged when the item is dispatched. To offer you maximum security when shopping, a 3D Secure verification may take place. Please have your login details ready for this. When paying by credit card, your order will be dispatched immediately, provided the ordered items are in stock.

As a rule, Stratic vouchers, voucher codes and discount promotions cannot be combined. Only 1 voucher can be redeemed per order. In addition, vouchers do not apply to items that are already reduced. Each voucher code can only be redeemed once.

For customers outside Germany, any bank transfer fees (for prepayment) as well as customs duties and taxes are borne by the purchaser. German customs processing fees are already included in our shipping costs. For orders from outside the EU, we deduct the current German VAT from the value of the goods after you register in the shop (and then also every time you log in).

You don't have to create a customer account to order from Stratic – you can also check out as a guest. However, you then won't be able to log in to Stratic, for example to view previous orders.

If you have created a customer account, you can log in to your protected area with your password at any time. To do so, click on “Log in” at the top of the page and enter your email address and password. You can then change your address, your password, your preferred payment method and other personal details and settings.

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If you no longer wish to receive our newsletter, you can click "Unsubscribe" at the bottom of the most recent newsletter.

If you would like your customer account to be deactivated, simply send us a short message via our contact form. We will then deactivate your account for you straight away.

You can only have a password sent to you if you have registered as a customer, i.e. opened a customer account. If you ordered as a guest, you will not receive a password, even if you request one.

Unless otherwise stated in the offer, goods are usually delivered within 2 working days of the order confirmation.
If you pay in advance, you will receive an invoice by email once your payment has been received. Unless otherwise stated in the offer, the goods will be delivered within a maximum of 4 working days of this email being sent. For collection orders, we will send you an email within 4 working days as soon as the goods are ready for collection.

All products in our range are shipped exclusively with DHL.

You can see which countries we ship to and the shipping costs that apply on the “Shipping costs” page.

You can find an overview of the shipping costs here.

Collection from our warehouse in Garbsen (Germany) is possible Monday to Friday between 10 am and 3 pm by prior arrangement.

If you would like to collect your order, please contact our customer service.

Go to the contact form.

Despite all our care, damage may occasionally occur in transit. In this case, we will of course replace the damaged items free of charge. Please follow this procedure, however: transport damage must be reported to the carrier (DHL) immediately on receipt of the goods, and you should then inform us of any transport damage found.

If you would like to make a complaint about an item, it is best to send us an email via our contact form with your order or invoice number and a detailed description of the defect. We will then look into the matter and, if appropriate, send you a DHL returns label so you can return the item to us free of charge. Your complaint will be processed fastest if the description of the defect is noted on the returns label.

Our authorised repair partners in Germany, Austria and Switzerland give you the option of having your luggage repaired by experienced specialists even after the warranty period has expired – quickly and reliably.

• Dolfi 1920 GmbH, Germany - Dolfi 1920 GmbH
• Lederwaren Hladik, Austria - Fachgeschäft | Lederreparatur | Service
• Odermatt Lederwaren, Switzerland - Reparatur | Zug | Odermatt Lederwaren

You have the right to withdraw from this contract within 14 days without giving any reason. We have described in detail how to do this in our cancellation policy.

If you wish to exercise your right of withdrawal, please click here to read the cancellation policy.

Personalised products are excluded from the right of withdrawal!

You can reach our customer service Monday to Friday from 09:00 to 17:00 by phone on +495131596090 or by email via the contact form.

All TSA locks, whether they open with a key or a combination, are additionally fitted with a TSA lock. Only staff of the US Transportation Security Administration (TSA) have a key to this lock, so that your suitcase can be opened for inspection at the airport and locked again.

To find out which material suits your needs perfectly, simply take a look at our material guide