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5-year warranty*
Long-term protection for your travel luggage.
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Stratic Claims & Warranty - Service in Case of Damage
Travel smarter - we guarantee this even in case of a service incident. Whether it's a warranty claim or transit damage: Here you can find out how to quickly and easily get the right solution for your Stratic suitcase.
Warranty Claim: When Does the Stratic Warranty Apply?
Stratic grants a warranty of 2 to 5 years from the date of purchase, depending on the item purchased. To submit a warranty claim, please proceed as follows:
- Purchase from a specialist retailer: First, contact the retailer from whom you purchased the suitcase. Your specialist retailer will then forward the Stratic item to us. Please enclose the proof of purchase as warranty documentation.
- Direct purchase from Stratic: If you purchased your suitcase directly from Stratic, we are your contractual partner. Send us the proof of purchase, your current address, and photos of the suitcase and the damage by email to service@stratic.de. We will promptly offer you a suitable solution.
Transit Damage: What to Do in Case of Damaged Luggage?
Was your Stratic suitcase damaged during a trip by an airline, train, ship, or bus? Please note: Transit damage to luggage is not covered by the Stratic warranty . However, these damages may be covered by the liability insurance of the respective carrier.
Stratic therefore explicitly recommends: Inspect your luggage carefully for damage immediately upon receipt . If your suitcase is damaged, the carrier is liable for compensation.
Reporting Period for Luggage Damage: Don't Miss the 7-Day Deadline
Have you not yet reported the damage to the carrier? Please do so as soon as possible . According to the Warsaw Convention (Article 26, Paragraph 2, Sentence 1, Paragraph 3), the statutory reporting period for luggage damage and loss of suitcases is 7 days. After this period, the claim against the carrier usually expires.
Frequently Asked Questions about Stratic Warranty Claims
What is the warranty period for Stratic suitcases?
The warranty period is between 2 and 5 years from the date of purchase, depending on the item.
What documents are required for a warranty claim?
You will need the proof of purchase as proof of warranty, as well as photos of the suitcase and the damage. If purchased directly from Stratic, please send these documents to service@stratic.de.
Is flight damage covered by the Stratic warranty?
No. Damage caused by carriers such as airlines is excluded from the warranty. In this case, please contact the carrier directly – the reporting period is 7 days.
Who do I contact if I bought the suitcase from a specialist retailer?
Your first point of contact is the retailer from whom you purchased the case. They will forward your complaint to Stratic.
