Caring for Stratic Suitcases - Tips for Outer Material and Wheels
With the right care, your Stratic suitcase will stay like new for a long time. Here you can find out how to gently and effectively clean and care for softside luggage, hardside suitcases, and wheels.
Cleaning the outer material: Softside luggage and hardside suitcases
Softside luggage: For stain removal, Stratic recommends a mild soap solution applied to a soft cloth. Please do not apply the cleaning liquid directly to the outer material. Otherwise, especially with light-colored fabrics, unsightly marks may appear.
Hardside suitcases with high-gloss surface: Use car or furniture polish for care. Black streaks from the conveyor belt can sometimes be difficult to remove – rubber abrasion can deeply embed itself in the material by rubbing over conveyor belts. Regular care with polish prevents permanent discoloration.
Caring for and lubricating suitcase wheels
Stiff or squeaky wheels can be quickly and easily repaired with silicone spray. Here's how:
- Remove coarse dirt from the wheels
- Clean wheels with mild soap and let them dry completely
- Then spray the wheels evenly with silicone spray
Important: Never use harsh or caustic cleaning agents to clean the wheels. These can attack the material and make the wheels porous and brittle.
Frequently Asked Questions about Stratic Luggage Care
How do I remove stains from a Stratic soft-sided suitcase?
Apply mild soapy water to the affected area with a soft cloth. Never apply the cleaning liquid directly to the material to avoid streaks.
How do I care for a hardside suitcase?
High-gloss hard-shell suitcases can be spruced up with car or furniture polish. This protects the surface and helps to minimize minor scratches and dirt marks.
How do I care for a hardside suitcase?
High-gloss hard-shell suitcases can be refreshed well with car or furniture polish. They protect the surface and help to minimize light scratches and dirt marks.
What to do about stiff suitcase wheels?
First, clean the rollers with soap and water. After drying, spray silicone spray on the rollers – this ensures smooth running and protects the material.
Which cleaning agents are unsuitable for luggage wheels?
Harsh, corrosive, or solvent-based cleaners are unsuitable. They attack the roller material and make it porous and brittle in the long term.
Stratic Combination Lock & TSA Lock - Troubleshooting, Resetting the Combination
Forgotten your number combination, lock jammed or left open after customs control? Here you will find all the answers about the Stratic TSA combination lock - explained step by step.
The Stratic TSA Combination Lock: Functionality & Important Notes
The TSA lock on your Stratic suitcase is secured exclusively by a numerical combination. A key is not included and cannot be reordered.
As a TSA-certified lock, it can be opened and re-locked by customs security personnel upon entry to the USA and Great Britain using an official master key – without damage. This master key is exclusively held by the relevant security authorities.
Forgotten Combination – How to Decode the Lock Yourself
If you have forgotten the set combination or the lock has been adjusted, you can find out the combination yourself. Plan for approximately 20–30 minutes. Here's how:
- Start with the combination 000
- Systematically try all combinations until the lock opens
- Once the correct combination is found, set your desired personal combination – starting with the currently set number
Do you need assistance with this? Our service hotline will be happy to explain the process to you step-by-step over the phone.
Important when setting the numerical combination: The zipper pulls must not be engaged in the lock when setting. There is no trick to reset the combination – this is intentional so that unauthorized persons do not gain access to the suitcase contents.
TSA Lock Left Open After Customs Check – How to Close It Again
Was your TSA lock not closed again after a customs check? You can close the lock cylinder yourself by turning it counter-clockwise. Any narrow object that fits into the cylinder can be used as a tool – such as the tip of a knife, scissors, or a screwdriver.
Frequently Asked Questions About the Stratic TSA Combination Lock
Is there a key for the Stratic TSA lock? No. The TSA combination lock is secured exclusively by a numerical combination. A key is not included and is not available.
Can customs open my TSA lock? Yes. TSA locks can be opened and re-locked by customs in the USA and Great Britain with an official master key without damage.
How long does it take to decode a forgotten combination? Systematically trying all combinations usually takes 20–30 minutes. Start at 000 and work your way through all possible combinations.
How do I set a new combination on the Stratic lock? First, open the lock with the currently set combination. Then set your new desired combination – the zipper pulls must not be engaged in the lock during this process.
What should I do if the TSA lock is open after customs control? Turn the lock cylinder counter-clockwise to close it. A narrow object such as scissors or a screwdriver can serve as a tool.
Frequently Asked Questions about the Stratic TSA Combination Lock
Is there a key for the Stratic TSA lock?
No. The TSA combination lock is secured exclusively by a numerical combination. A key is not included in the scope of delivery and is not available.
Can Customs open my TSA lock?
Yes. TSA locks can be opened and re-locked by customs in the USA and UK using a government master key without damage.
How long does it take to decode a forgotten combination?
Systematically trying all combinations usually takes 20-30 minutes. Start at 000 and work your way through all possible combinations.
How do I set a new number combination on the Stratic lock?
First, open the lock with the currently set combination. Then set your new desired combination – the zipper pulls must not be locked in place during this process.
What to do if the TSA lock is open after customs inspection?
Turn the lock cylinder counter-clockwise to close it. A thin object such as scissors or a screwdriver can be used as an aid.
